Ollo4d Privacy Policy – Your Data, Our Responsibility

1 Introduction and Scope of This Policy

This Privacy Policy ("Policy") describes how ollo4d ("we", "Platform", "Company") collects, uses, discloses, and protects your personal information when you use the ollo4d website at https://ollo4d.vu, mobile app, and all related services we offer.

This Policy applies to all users of our platform — whether you are browsing the website, registering as a member, making a deposit or withdrawal, or simply contacting our support team. By using the ollo4d platform, you agree to the practices described in this Privacy Policy.

We take our responsibility to protect your privacy seriously. If you have any questions about how we handle your data after reading this document, do not hesitate to contact our support team.

2 Information We Collect

Ollo4d only collects information that is necessary to provide our services effectively. The types of information we collect are as follows:

a) Information You Provide Directly

• Full name as shown on a valid identification document
• Active email address
• Malaysian mobile phone number
• Date of birth
• Bank account or e-wallet details for payment and withdrawal purposes
• Copies of identity documents (MyKad, passport, or driving licence) collected during the KYC process

b) Automatically Collected Information

• IP address and device information (device type, operating system, web browser)
• Usage log data (pages visited, access times, in-platform actions)
• Geolocation information based on IP address
• Cookie data and similar tracking technologies

c) Transaction Information

• Records of deposits, withdrawals, and gaming activity
• Financial transaction history and account balance
• Information related to bonus claims and promotional usage

3 How We Use Your Information

Every piece of information we collect is used for specific and legitimate purposes. We do not use your data beyond what is necessary for the following purposes:

• Service Provision: To create and manage your account, process deposits and withdrawals, and enable you to access all games and platform features.
• Identity Verification (KYC): To verify that all members meet the minimum age requirement and to comply with anti-money laundering (AML) obligations.
• Security and Fraud Prevention: To detect and prevent suspicious activity, fraud attempts, or unauthorised access to your account.
• Communications: To send you important notifications about your account, policy updates, and relevant promotional information.
• Platform Improvements: To understand how users interact with our platform and make improvements that enhance the overall experience.
• Legal Compliance: To fulfil all legal and regulatory obligations applicable to the operation of an online gaming platform.

4 Sharing Information with Third Parties

Ollo4d does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited situations where we need to share your data with certain parties to enable the smooth operation of the platform:

• Payment Service Providers: Required transaction details are shared with our payment processors to enable deposits and withdrawals to be processed securely.
• Game Service Providers: Minimum necessary technical data is shared with our game software providers to ensure games function properly.
• Competent Authorities: We may disclose information to law enforcement or regulatory authorities if required by law or court order.
• Identity Verification Service Providers: KYC documents may be verified through approved third-party identity verification service providers.

All third parties we work with are required to comply with data protection standards equivalent to our own. We regularly assess all these partners to ensure ongoing compliance.

5 Data Security Measures

Your data security is the top priority at ollo4d. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Some of the security measures we have in place include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using the highest industry-standard security protocols.
• Layered Server Protection: Our servers are protected by multi-layered firewalls, intrusion detection systems (IDS), and continuous 24/7 security monitoring.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA on their accounts for an added layer of protection against unauthorized access.
• Internal Access Controls: Only staff who require access to specific data to perform their duties are permitted to do so, with every access logged for audit purposes.
• Regular Security Testing: Our platform undergoes regular penetration testing and security audits conducted by independent experts.
• Data Backup: Your data is regularly backed up to a secure location to prevent data loss from technical failures or unforeseen incidents.

6 Use of Cookies and Tracking Technologies

Ollo4d uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform through anonymous usage statistics for improvement purposes.
• Functional Cookies: Stores your preferences such as display choices and personal settings for a smoother experience.

You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the ollo4d platform.

7 Your Rights Regarding Personal Data

As an ollo4d member, you have the following rights regarding your personal data that we hold. You may exercise these rights at any time by contacting our support team:

To exercise any of the above rights, contact the ollo4d support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe and contact you for further information if needed.

8 Data Retention Period

Ollo4d only retains your personal data for as long as it is needed for the purposes stated in this policy or as required by applicable law.

• Active Account Data: Retained for the duration of your active account and for a defined period after account closure to meet audit and compliance requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years after a transaction is made, in line with anti-money laundering legal requirements.
• KYC Documents: Retained for the duration of the active account and for a defined period after account closure in accordance with regulatory requirements.
• Communication Logs: Communication records with our support team are retained for two (2) years for reference and service improvement purposes.
• Technical Log Data: Access logs and technical activity records are retained for ninety (90) days before being automatically deleted.

When data is no longer needed, it is securely deleted or anonymized using methods that ensure it cannot be recovered.

9 Child Protection

The ollo4d platform is strictly for users aged 18 and above. We do not knowingly collect or store any personal information from individuals under the age of 18.

If we find that we have inadvertently collected information from minors, we will take immediate steps to delete that information and close the relevant account. Age verification is part of our registration and KYC process to prevent minors from accessing the platform.

10 Amendments to the Privacy Policy

Ollo4d reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any amendments will take effect immediately upon publication of the updated version on our website.

For material amendments — those that significantly change how we process your data — we will endeavour to provide advance notice via email or in-platform notification at least thirty (30) days before the amendment takes effect.

Continued use of the ollo4d platform after the effective date of an updated Policy means you accept those amendments. We encourage you to review this page periodically to stay informed of the latest version of our Privacy Policy.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how ollo4d handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Email: [email protected] (we will respond within 3 business days)
• Live Chat: Available 24/7 directly on the ollo4d platform

When contacting us regarding privacy, please provide your full name, registered email address, and a brief description of your query or request so we can assist you more quickly and accurately.